Welcome to Backoffice Weekly by Faliam

03/21/2025

This is the second edition of Backoffice Weekly, where we aim to bring you the most important dental news related to finance, technology, and ai to help you enhance your back office.

1. Are Practices Really Using AI? (Reddit Discussion)

Summary
A recent Reddit thread in r/Dentistry posed the question: “Anyone really using AI in their office?” Practitioners shared experiences with AI tools such as Pearl, Dexis AI, and Overjet, Videa Health—primarily for radiographic analysis and patient education.

Details

• Some dentists find AI helpful in spotting early lesions and improving case acceptance.

• Others remain skeptical, seeing AI as a “nice-to-have” rather than a must-have.

• Many offices use ChatGPT for drafting patient communications or social-media content, but advanced clinical AI adoption is mixed.

Deeper Dive [5 min]

2. Dental Care Alliance CFO Named to Women in DSO® Board of Directors

Summary
Dental Care Alliance (DCA) announces that Victoria Garcia, CFO, joins the Board of Directors for Women in DSO®. Victoria’s appointment underscores DCA’s commitment to fostering women leaders in the DSO industry.

Details

• Victoria Garcia has driven financial modernization at DCA since June 2023.

• DCA is a founding member of Women in DSO®, actively supporting its growth since 2019.

• Victoria intends to leverage her finance background to support expansion and development programs.

Deeper Dive [2 min]

3. Decoding Business Success: Insights from Adam Coffey

Adam Coffey—private equity veteran, and business consultant—joined Dr. Anushka Gaglani and Dr. Abhishek Nagaraj on the "Filling You In" podcast to share how disciplined leadership, unit-level economics, and a strong culture can help entrepreneurs in dentistry (and beyond) build thriving, scalable businesses.

Details

• Adam says it’s all about getting each “unit” of your practice (think: every chair, every treatment) running profitably before scaling up.

• Adam breaks down how many PE groups actually invest in people and culture, not just the bottom line.

• Supportive culture keeps your team happy—and patients feel that vibe the moment they walk in the door.

Deeper Dive [34 min]

Bonus: A History of the Ukraine War in 48 Dentists

An in-depth, first-person narrative explores the unexpected intersection of war and dentistry in Ukraine. The piece details a journalist’s battle with lingering dental pain, set against the backdrop of active conflict, chronic stress, and an ever-changing medical infrastructure.

Details

• Explores how stress and traumatic events can manifest as chronic or phantom dental pain.

• Features the experiences of medical professionals and patients in wartime.

• Highlights the surge in stress-related pain conditions throughout Ukraine.

Deeper Dive [10 min]

Toolbox

Explanation of the new tool